Frequently asked questions

One platform for US local businesses, with a website built for your trade on the front of it. The site is what your customers see. Behind it you get a dashboard, online booking, a login for every member of staff, every enquiry in one inbox, and reporting on all of it.

US-based local businesses with customers and staff: real estate agencies, gyms and fitness clubs, yoga and pilates studios, coaching studios, restaurants, tattoo studios, design and creative studios, and clinics. We are not for enterprise companies with 6-month procurement cycles.

Yes, and that is the point. A gym, an agency and a restaurant share one platform, so every improvement reaches all of them at once. What stays bespoke is the storefront, which is designed per trade and looks nothing like the next one.

Yes. Each member of staff gets their own login with a role that decides what they can see and change. Front desk can work the diary without seeing your numbers, and access is removed the day they leave.

Yes. Each location keeps its own hours, staff, diary and reporting, and they all sit under one account and one bill.

Yes, and most of what changes week to week is yours to change: listings, classes, programmes, the menu, your artists, your projects, prices, hours and photos. You save it, the site updates. No ticket, no developer, no waiting.

$29 a month on top of your website, or bundled into your trade's package for less. There is no per-booking fee and no cap on how many bookings you take.

Yes. It runs on a site you already have with one script tag, on WordPress through our plugin, or as a hosted booking page you can link from anywhere if you have no site at all.

Yes, and reservations too. The shape of the diary is set per service rather than per business, so a gym can sell group classes and one-to-one training side by side, and a restaurant can seat parties by table size.

Everything: research, copywriting, design, development, local SEO setup, Google Business Profile optimization, and hosting. Your blog can run from the start too, with one new post published per week.

Yes, fully. You own the site, the domain, the code, the content and your customer data, and all of it can be exported. No lock-in, no platform dependency, and no cancellation fee.

Yes. Most businesses come to us with a site that is not performing. We audit what you have, keep anything worth keeping, and rebuild the rest. The same 7-day timeline applies.

Everything is monthly with no setup fee. A managed website starts at $59 a month, and a full business package runs about $140 to $170 a month depending on your trade. You keep only the modules you want, and custom builds are quoted per project. The pricing page has the builder: no hidden fees, no surprise invoices.

Local SEO and content ($39 a month), online bookings ($29), lead capture and inbox ($29), reviews ($19), and outreach (from $79). Bundling them as a package for your trade is cheaper than buying the same pieces separately. Custom builds are quoted in writing after a call.

No. What you see on the pricing page is what you pay. Domain registration and third-party subscriptions, if you need them, are disclosed upfront and passed on at cost. We do not mark them up.

Yes, any time. Add a piece when you need it and drop it when you do not. Everything is month to month with no lock-in and no cancellation fee.

Book a call, we scope it together, you approve a brief, we build. You see a preview of your storefront before you pay anything, and booking and the dashboard are working from day one.

Through your dashboard at harpentech.com. Sign in to track progress, submit requests, and message us directly. We reply within one business day, usually faster.

We look after the site, keep it updated, and stay on the other end of the phone. Nothing about the platform stops working or costs extra after go-live: the monthly plan is the whole relationship.