Refund Policy

Overview

We want you to be happy with what we build and what you pay for. This policy explains how refunds work across our website builds, monthly plans, and the booking product. Anything specific in your quote, invoice, or plan takes priority over this general page if the two conflict.

Website builds

For a website build, you see a working preview before any final payment is due. We revise until you are satisfied. If, after revisions, you decide not to move forward, we do not charge you for the remaining balance.

Where a project starts with a deposit, that deposit covers the research, copywriting, and design work already scheduled or underway. Deposits are non-refundable once work has begun, unless we agree otherwise in writing. Once a build is paid in full and delivered, it is yours to keep and the payment is final.

Monthly plans and subscriptions

Our plans are month-to-month with no lock-in and no cancellation fees. You can cancel any time and you will not be billed again after the current cycle ends.

Because plans are billed for a month of service that has already been made available to you, we do not refund partial months. Cancelling stops the next charge rather than refunding the current one.

The booking product

The booking product is sold as a month-to-month subscription and follows the same rule as our other plans: cancel any time, no further charges after the current cycle, and no partial-month refunds. If you take payments from your own customers through it, the refunds you owe those customers are set by your own policy, not this one.

How to request a refund

If you think a charge is a mistake or you are not happy, email us at support@harpentech.com within 14 days of the charge and tell us what happened. We review every request in good faith and reply within a reasonable time. Approved refunds go back to your original payment method through our payment processor.

Chargebacks

If something looks wrong on your statement, please contact us first. A quick message usually sorts it out faster than a chargeback, and it keeps your account in good standing while we look into it.

Changes to this policy

We may update this policy from time to time. If we make a material change, we will update the effective date above and, for active clients, let you know directly.

Contact

Questions about refunds or a specific charge: support@harpentech.com.