Terms of Service
Agreement
These terms apply whenever you use harpentech.com, sign up for a Harpen Tech client dashboard account, book an appointment through a Harpen Tech-powered booking page, or hire Harpen Tech for a website, growth system, or custom build. By using our site or services, you agree to these terms. Harpen Tech is a solo-operated studio; when we say "we," we mean Harpen Tech.
What we offer
We build premium websites, AI-assisted growth systems, and custom software for local businesses, and we run a client dashboard and an embeddable booking product that clients can use to take bookings from their own customers. The specifics of any paid engagement (scope, price, and delivery timeline) are set out in the quote, invoice, or plan you agree to separately, and those specifics take priority over this general page if the two conflict.
Your account
If you create a client dashboard account, you are responsible for keeping your login credentials secure and for the activity that happens under your account. Tell us right away at support@harpentech.com if you think your account has been compromised.
Payment
Payment terms (deposits, milestones, or subscription billing) are set out in your project quote, invoice, or plan. Where we take payment online, it is processed by Lemon Squeezy; we do not store your card details ourselves. Work generally starts once any agreed deposit has been paid.
Ownership of what we build
Once a project is paid in full, ownership of the final deliverable (the website, design, or software we were hired to build) transfers to you. Until then, it remains the property of Harpen Tech. We may reuse general know-how, code patterns, and non-confidential techniques across other projects, and we may showcase completed work in our portfolio and marketing unless you ask us in writing not to.
Your responsibilities
You are responsible for providing accurate business information, content, and feedback in a timely way. Delays on your end (late content, late approvals, slow responses) can push back delivery timelines. You are also responsible for making sure anything you give us to use (logos, copy, images) is yours to use or properly licensed.
The booking product
If you use our booking product to take appointments from your own customers, you are responsible for the services you offer, the cancellation and refund policies you set for your customers, and honoring the appointments booked through it. Harpen Tech operates the booking infrastructure and sends the related confirmation and reminder emails on your behalf, but is not a party to the appointment itself.
Cancellations and refunds
Cancellation and refund terms for a specific project or plan are set out in your quote, invoice, or plan at the time you agree to it. As a general rule, deposits cover work already scheduled or started and are non-refundable once work has begun, unless we agree otherwise in writing. Our full refund policy is available on the Refund Policy page.
Acceptable use
Do not use our site, dashboard, or booking product for anything illegal, to harass or defraud others, to distribute malware, or to attempt to disrupt or gain unauthorized access to our systems. We can suspend or close accounts that violate this.
No guarantees beyond what we agree in writing
We build things carefully and stand behind our work, but except for what is explicitly promised in your project quote or invoice, our services are provided as is, without other warranties. To the extent allowed by law, Harpen Tech is not liable for indirect or consequential losses arising from your use of our site, dashboard, or booking product.
Changes to these terms
We may update these terms from time to time. If we make a material change, we will update the effective date above and, for active clients, let you know directly.
Governing law and disputes
Harpen Tech operates remote-first, based in Cairo, Egypt, serving businesses across the United States. If a disagreement comes up, we will always try to resolve it directly and in good faith first; email support@harpentech.com and we will sort it out.
Contact
Questions about these terms: support@harpentech.com.