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The platform

One platform. A storefront built for your trade.

Every Harpen business runs the same software: a dashboard, online booking, a login for each member of staff, and every enquiry in one inbox. What changes is the site your customers see, and the things you manage behind it.

How it fits together

The front changes. The back does not.

The storefront

Designed for the trade, and nothing like the next one. Pick yours to see it live.

The platform

Identical underneath, for every business on this list.

  • One dashboard for the whole business
  • Online booking for whatever you sell
  • A seat and a role per member of staff
  • Every enquiry and call in one inbox
  • Customer records with history and notes
  • Whatever you sell, managed by you
  • Visits, calls and bookings measured
  • More than one location, on one account
What is inside

Everything the business runs on

01

Your storefront

A website designed around your trade and your business, not a theme with your logo dropped into it. Mobile first, fast, and structured so nearby customers find you.

  • Built for what your trade actually sells
  • Live in about seven days, with no build fee
  • You own the site, the domain and the content
02

The dashboard

One login where the business is run: today's bookings, this week's enquiries, what is live on the site, and how any of it is doing.

  • Works on a phone behind the counter
  • Light and dark, because some of you work at 6am
  • The same dashboard whether you sell classes or houses
03

Online booking

Appointments, classes and tables, taken while you are closed. Confirmations and reminders go out on their own, and customers reschedule themselves instead of calling you.

  • Appointments, classes and reservations, all supported
  • Waiting lists that offer a freed spot automatically
  • One flat price, with no per-booking fee
04

The things you sell

Listings, classes, programmes, the menu, your artists, your projects. Whatever your business manages, you manage it yourself and the storefront updates the moment you save.

  • Add, edit, publish and withdraw in one click
  • Prices, photos, hours and copy, all yours
  • No developer, no ticket, no waiting
05

Enquiries and customers

Forms, calls, booking requests and messages arrive in one inbox that whoever is on shift can work, and every customer keeps a record you can actually use.

  • One inbox for the whole business
  • History, notes and no-shows kept per customer
  • Consent recorded properly, and erasure handled
06

Team and permissions

Every member of staff gets their own login and a role that decides what they can see and change. Nobody shares one password, and access ends when employment does.

  • A seat per person, however many that is
  • Front desk works the diary without seeing your numbers
  • Remove a seat and their access goes the same second
07

Reporting

Bookings, booked value, utilisation, no-shows and repeat customers, per location and per member of staff. Definitions written down, so the numbers mean the same thing every month.

  • Visits, calls, enquiries and bookings in one view
  • Per location, per service, per member of staff
  • Exported to CSV whenever you want it
08

More than one location

Each site keeps its own hours, staff, diary and reporting, and they all sit under one account and one bill. Adding the second one does not mean starting again.

  • Own hours and own team per location
  • Booking and reporting split by site
  • One account, one login, one invoice
FAQ

Questions about the platform

Is this a website, or software?
Both, and that is the point. The website is what your customers see. The platform behind it is what you and your staff use to run the business: bookings, enquiries, customers, staff access and reporting. You start with the site and add the pieces you need.
Do I have to use a Harpen website to get the platform?
No. Online booking works on a site you already have, including WordPress, and can be used as a hosted page if you have no site at all. Most businesses take both because they work better together, and bundling them costs less than buying each piece separately.
How many staff can I add?
As many as the business has. Every member of staff gets their own login and a role that decides what they can see and change, and you add and remove them from your own dashboard.
What happens to my data if I leave?
It is yours. Customers, bookings, enquiries and content can all be exported, and you keep the site, the domain and the code. There is no lock-in and no cancellation fee.
Do all businesses really run the same software?
Yes, and it is why this is worth buying. A gym, an agency and a restaurant share one platform, so every improvement reaches all of them at once. What stays bespoke is the storefront, which is designed per trade.

Want to see it running on your business?

Book a free call and we will walk through the storefront and the dashboard with your business in it, no pressure.

Book a free call